Welcome to Alectnonad ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website alectnonad.com and use our professional audio and video equipment rental services.
Alectnonad
913 Phillips Stream
East Kimberly, PL4 9RB
United Kingdom
Email: support@alectnonad.com
Phone: +44 4440 459479
Company Registration Number: 17182003
2. Information We Collect
2.1 Personal Information You Provide
We collect personal information that you voluntarily provide to us when you:
Request a quote or make a booking for equipment rental
Subscribe to our newsletter
Contact us via contact forms, email, or phone
Create an account on our website
Participate in surveys or promotions
This information may include:
Name and contact details (email address, phone number, postal address)
Company name and business information
Billing and payment information
Project details and equipment requirements
Communication preferences
2.2 Information Automatically Collected
When you visit our website, we automatically collect certain information about your device, including:
IP address and location data
Browser type and version
Operating system
Referring URLs and pages viewed
Date and time of visits
Clickstream data
2.3 Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. This includes:
Google Analytics cookies for website analytics
Facebook Pixel for advertising purposes
Session cookies for website functionality
Preference cookies to remember your settings
3. How We Use Your Information
We use the collected information for the following purposes:
Service Delivery: To process bookings, manage equipment rentals, and deliver our audio and video production services
Communication: To respond to inquiries, send booking confirmations, and provide customer support
Payment Processing: To process transactions and send invoices
Marketing: To send promotional materials, newsletters, and special offers (with your consent)
Website Improvement: To analyze website usage and improve our services
Legal Compliance: To comply with legal obligations and protect our rights
Fraud Prevention: To detect and prevent fraudulent activities
4. Legal Basis for Processing (GDPR)
Under the General Data Protection Regulation (GDPR), we process your personal data based on:
Contract Performance: Processing necessary to fulfill our service agreement with you
Legitimate Interests: For business operations, fraud prevention, and service improvement
Consent: For marketing communications and certain cookies
Legal Obligation: To comply with UK and EU legal requirements
5. How We Share Your Information
We may share your information with:
Service Providers: Third-party vendors who assist with payment processing, email delivery, website hosting, and analytics (Google Analytics, payment processors)
Business Partners: Trusted partners who help deliver our services
Legal Authorities: When required by law or to protect our legal rights
Business Transfers: In connection with mergers, acquisitions, or asset sales
We do NOT sell your personal information to third parties.
6. International Data Transfers
Your information may be transferred to and processed in countries outside the United Kingdom and European Economic Area. We ensure appropriate safeguards are in place, including:
Standard Contractual Clauses approved by the European Commission
Privacy Shield frameworks (where applicable)
Adequacy decisions by relevant authorities
7. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy:
Customer Data: For the duration of the business relationship plus 7 years for accounting and legal purposes
Marketing Data: Until you withdraw consent or we no longer have a legitimate interest
Website Analytics: Aggregated data retained for 26 months
8. Your Privacy Rights
Under UK GDPR and Data Protection Act 2018, you have the following rights:
Right to Access: Request copies of your personal data
Right to Rectification: Request correction of inaccurate data
Right to Erasure: Request deletion of your data ("right to be forgotten")
Right to Restrict Processing: Request limitation on how we use your data
Right to Data Portability: Receive your data in a structured, machine-readable format
Right to Object: Object to processing based on legitimate interests or for marketing purposes
Right to Withdraw Consent: Withdraw consent at any time (where processing is based on consent)
To exercise these rights, please contact us at: support@alectnonad.com
9. Cookie Management
You can control cookies through your browser settings. Please note that disabling certain cookies may affect website functionality. To opt-out of Google Analytics, visit: https://tools.google.com/dlpage/gaoptout
10. Security Measures
We implement appropriate technical and organizational security measures to protect your personal information, including:
SSL/TLS encryption for data transmission
Secure server infrastructure
Access controls and authentication
Regular security assessments
Employee training on data protection
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
12. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
13. Marketing Communications
With your consent, we may send you marketing emails about our equipment rental services, special offers, and industry news. You can opt-out at any time by:
Clicking the "unsubscribe" link in our emails
Contacting us at support@alectnonad.com
Updating your communication preferences in your account settings
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
Posting the updated policy on our website with a new "Last Updated" date
Sending an email notification (for material changes)
Your continued use of our services after changes constitutes acceptance of the updated policy.
15. Complaints
If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the supervisory authority:
Information Commissioner's Office (ICO)
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
United Kingdom
Phone: 0303 123 1113
Website: https://ico.org.uk
16. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Data Protection Contact
Email: support@alectnonad.com
Phone: +44 4440 459479
Address: 913 Phillips Stream, East Kimberly, PL4 9RB, United Kingdom